Our website address is: https://kozymarbella.com.
At Kozy Marbella, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, how we use it, and how we keep it secure.
This policy applies to the website [www.kozymarbella.com] and to all services provided by Kozy Marbella to property owners who use or are interested in our property management and short-term rental support services.
Who we are
Address: [insert address, e.g., Calle [name], Marbella, Spain]
Email: info@kozymarbella.com
Website: www.kozymarbella.com
Kozy Marbella is the data controller responsible for processing your personal data in accordance with the EU General Data Protection Regulation (GDPR).
Who this policy is for
This Privacy Policy is intended for property owners who work with or contact Kozy Marbella regarding property management, maintenance, and short-term rental support.
Our website and services are not aimed at renters or guests.
Personal data we collect
We only collect personal information necessary to provide our services. This may include:
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Identification and contact details: name, phone number, email address, postal address, nationality.
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Property details: property address, type of accommodation, tourist license number, photos, etc.
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Business and financial details: billing address, VAT/tax ID, bank account information.
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Communication details: messages, emails, or forms you submit through our website.
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Technical information: IP address, browser type, language settings, and website usage data (via cookies or analytics tools).
How we collect your information
We collect personal data in the following ways:
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Directly from you, when you contact us via email, phone, or through our website’s contact form;
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When you enter into a management agreement with us;
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Automatically, through cookies and analytics tools on our website.
Why we process your data
We process your personal data for legitimate business purposes, including:
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Providing and managing property management services;
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Communicating with you about your property and our services;
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Preparing and managing contracts, quotes, and invoices;
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Complying with legal or tax obligations;
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Improving our website and service quality.
We do not sell, rent, or share your data for third-party marketing purposes.
Legal basis for processing
We process your personal data based on one or more of the following legal grounds:
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Performance of a contract (or steps taken before entering into one);
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Your consent, when you contact us or subscribe to updates;
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Legal obligations (e.g., accounting or tax compliance);
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Legitimate interests, such as improving our services and maintaining client relationships.
Sharing your data
We may share your data with trusted third parties when necessary to deliver our services, such as:
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Administrative or accounting service providers;
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IT and hosting partners;
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Local authorities (e.g., for tourist license registration or taxation).
All third parties are required to handle your data securely and in accordance with the GDPR.
International data transfers
Your data is processed within the European Economic Area (EEA).
We do not transfer data outside the EEA unless adequate safeguards are in place, as required by the GDPR.
Data retention
We retain personal data only as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Typical retention periods:
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Client and contract data: up to 5 years after the end of the business relationship.
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Accounting and financial data: 6 years, in accordance with Spanish tax regulations.
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Contact form submissions: up to 1 year after the last communication.
Your rights
You have the right to:
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Access your personal data;
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Request correction or deletion of your data;
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Object to or restrict processing;
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Withdraw consent (where applicable);
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Request data portability.
To exercise any of these rights, contact us at info@kozymarbella.com
We will respond within 30 days of receiving your request.
Data security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
These include secure servers, encrypted communications (SSL), and limited access to personal data by authorized personnel only.
cookies & analytics
Our website uses functional and analytical cookies to improve performance and user experience.
We do not use marketing or tracking cookies without your consent.
You can manage or delete cookies through your browser settings at any time.
contact & complaints
If you have questions about this Privacy Policy or about how your data is handled, please contact us at:
If you believe your data is being processed unlawfully, you also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD): www.aepd.es
Changes to this policy
Kozy Marbella reserves the right to update or modify this Privacy Policy at any time.
The latest version will always be available on our website.
